Return Merchandise Authorization (RMA) Request

Return Merchandise Authorization (RMA) Request

We are sorry to hear the order you received did not meet your needs. This form is intended to gather the minimum amount of information required by Watlow to provide you with an RMA number. Please fill out the form as completely as possible. Once the form is submitted you will be contacted by a Watlow representative who will provide an RMA number and instructions to return your product(s). Thank you.

This form is intended to gather the minimum amount of information required by Watlow to process your RMA request. Please fill out the form as completely as possible. Once the request is submitted and approved, a Watlow representative will contact you with an RMA number and instructions to return your product(s). Thank you.

*Required Fields

Your Information
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Customer Information
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Product Information
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Product Type Heater
(i.e. 3216, Mini8, Epack)
* One RMA request per reported issue on the same product is allowed. Different products require separate RMA request. Different issues require separate RMA.
* Serial number can be found on the product side label. It provides the informaiton about manufacturing year and week. Examples: PL2042000153 (Week 42 Year 2020), GB41573-024-005-08-06 (Week 8 Year 2006).
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* Depending on the reason for return and product warranty, RMA may be chargeable
Reason(s) for Return
Electrical
Dimensional
External Issues
Application Details
Additional Information
Reason(s) for Return
Notify of charges before rework?
Frequency of Failure:
Have you seen this failure on this controller before?
Have you seen this failure on a different controller before?
Has the controller been swapped out with a known good one?
Did this resolve the problem?
Symptoms
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Frequency of Failure: *
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Have you seen this failure on this product before?
Have you seen this failure on a different product before?
Has the product been swapped out with a known good one?
Did this resolve the problem?
Upload File Attachments
Max attachment size: 4MB (per file), pictures / video of the described failure
Submit
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