The global impact of COVID-19 on our people and the global economy is significant, and Watlow has taken a comprehensive approach to deal with the current crisis. Our contingency planning includes protecting our team members, communicating often with our customers and partners and maintaining the continuity of supply lines.

At the beginning of the pandemic, we set two priorities that guide our responses and decisions: the health and safety of our team members while continuing to supply essential products needed by our customers.

If you have questions about how the pandemic is impacting Watlow or Watlow’s response, please contact your Watlow representative.

Thermal Solutions

Watlow has been working with the world’s leading companies in Foodservice Equipment for decades. Our thermal solutions meet the needs of the most demanding commercial kitchens to ensure that your equipment is ready to go when customers are ready to eat.

Proprietary Designs

Our commitment to our foodservice equipment customers has never wavered. While many of our competitors will sell your spare parts to third party providers, Watlow has never done this. We believe that the proprietary designs and products built for you are, by definition, yours and should not be sold to anyone else. Not selling your replacement parts through other channels protects not only your aftermarket business but your brand ensuring a continuous supply of high quality, original OEM parts. When end users are required to buy their spare parts from you it also minimizes your warranty risk. We understand that aftermarket sales are an important revenue stream for you so our aftermarket policies are designed to work for you in this area.

Strategic Supplier

At Watlow we approach our customers with a different mindset right from the start. Our technology and long standing legacy within foodservice equipment provides us with the enviable position of knowing the thermal environment at a deeper level than traditional competitors. Our thinking has been leveraged in nearly all aspects of our customers’ product life cycle providing comprehensive insights that positively enhance the business. Our computational modeling capabilities have been leveraged in areas like predictive performance and product life expectancy to provide additional value.

We also understand how important risk mitigation is to your supply line which is why Watlow has developed a global footprint that is well aligned with our customers’ operations. Watlow products are produced in the US, Mexico, Europe and Asia and are supported by three advanced technology centers as well as sales offices in 16 countries. This coverage model also enables Watlow to be responsive to customer needs from prototypes to full scale roll out. We’ve got you covered!

Engineering Support

Watlow’s thermal knowledge and precision engineered solutions have led the foodservice equipment industry for decades. We strive to know our customers’ application as well or even better than they do. Our field based sales engineers function as an extension of our customers’ engineering team getting directly involved with early life cycle product design and all other stages of product life. Our technical expertise and solution based approach have enabled Watlow to consistently deliver leading thermal products and solutions to the foodservice equipment industry.